Return & Refund Policy
Last Updated: 02.09.2025
At Haccastry, we want you to be completely satisfied with your purchase. If you are not happy with your order, we’re here to help! Please review our return and refund policy below.
1. Return Eligibility
You may return an item if it meets the following conditions:
✔ The item is unused, unworn, and in its original packaging.
✔ The return request is made within 30 days of receiving the order.
✔ Proof of purchase (order number or receipt) is provided.
📌 Non-Returnable Items:
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Personalized or custom-made items
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Final sale or clearance items
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Opened or used hygiene products (e.g., baby bottles, teats)
2. How to Initiate a Return
To start a return, follow these steps:
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Contact us at haccasrtry20@gmail.com or through our contact page within 30 days of receiving your order.
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Provide your order number, item details, and reason for the return.
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Our team will review your request and provide return instructions.
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Ship the item back using a trackable shipping method (return shipping costs are the customer’s responsibility unless the item is defective).
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Once received, we will inspect the item and process your refund or exchange.
3. Refunds & Processing Time
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Refunds will be issued to your original payment method within 3 business days after the returned item is approved.
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Shipping fees are non-refundable, except for returns due to defects or incorrect items.
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If your refund is delayed, please check with your bank or payment provider.
4. Exchanges
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If you receive a defective or incorrect item, we will provide a free replacement or refund.
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Contact us at haccastry20@gmail.com with a photo of the issue for quick resolution.
5. Cancellations & Order Changes
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Orders can be canceled or modified within 24 hours of purchase. Once processed, changes cannot be made.
6. Contact Us
If you have any questions, feel free to reach out to us at haccastry20@gmail.com or visit our contact page.
We’re happy to assist you!